We understand that you may have specific questions about our offerings. And our FAQ section aims to answer those concerns. From troubleshooting tips to payment options. We have comprehensive and useful answers for you.
We would like to request permission to clarify and explain for good understanding with customers as follows.
We are unable to postpone the arrival date for the customer. Because we have already reserved the house and paid the deposit to the house owner. But if the customer is really unable to stay on the day and time of booking The occupancy rights can be resold or delivered to others. We are happy to change the name of the person who made the reservation.
that we are unable to cancel the reservation for the customer Because we have already reserved the house and paid the deposit to the house owner. But if the customer is really unable to stay on the day and time of booking The occupancy rights can be resold or delivered to others. We are happy to change the name of the person who made the reservation.
Yes (in the case of a normal receipt or cash bill).
Yes, it's just some houses. But customers must bring their own extra mattress. We still collect utility fees as usual. (at the price of extra person per head)
Customers can contact the house caretaker using the phone number posted in the house. or in the booking confirmation issued by us. Because the housekeeper will be familiar with the house. and is in the area Therefore, we can provide services more conveniently and quickly.
We reserve the right for customers to pay the full amount before staying. This is because we must pay the full cost of accommodation to the homeowner before the customer's arrival date. If the customer doesn't stay We are responsible for the remaining accommodation costs.
**Unless the customer makes an urgent reservation. Or is it not convenient to transfer through a bank account? can compromise Considered on a case-by-case basis It depends on the discretion of the management.
We reserve the right for customers to pay the full amount before staying.
This is because we must pay the accommodation fee to the homeowner in full or as a deposit before the day the customer arrives. If the customer doesn't stay We are responsible for the full cost of accommodation on behalf of the customer.
Yes, there are some types and only some houses. The customer must bring a pet bed. And receive no more than 3 items only.
We will charge a fee at the same price per person as the additional person. (Because we have to clean the house more than before. To prevent problems from hair and fleas that come from pets)
** In the case of a dog Only small breeds are allowed, such as Pomeranian, Chihuahua, Poodle, Shih Tzu, Yorkshire Terrier, Pug.
*** The following breeds of dogs are strictly prohibited: Beagle, Jack Russell, Golden Retriever, Siberian.
We reserve the right to allow customers to check in from 2:00 p.m. onwards. and check out before noon.
1. Because there were customers staying earlier. Or there are customers waiting to stay.
2. In case you want to check in early or check out after the specified time Let customers contact the house caretaker directly. This may incur a fee. Or you can check in early and check out early as well.
There is usually a food menu. and contact numbers of restaurants in the vicinity of each house for customers to choose to order. There are also various Food Delivery services such as Grab, Food Panda and others.
